Your Online Security

1. Can you assure me about my security on your site?

We Do Not Share Personal Information
Our shop will never email or call you to ask you to disclose or verify your password, credit card or bank account number. If you are contacted or receive an unsolicited email which asks you for any of this information, disregard the request and report the incident to our Customer Services team.2. Can you assure me about credit card security on your site?

We take online security extremely seriously and have taken rigorous precautions to ensure that your payment information is processed confidentially and accurately.

We don’t hold sensitive payment details about our customers. When you input your card details during shopping or into your account area, the card processor retains all the information about your card and only issues Our shop with a unique token identifier. This token then allows us to process the cost of your order against your card. It also allows us to issue refunds or process, for example, backorder charges. We don’t have access to your complete card details.

We also have a rigorous audit program, involving independent and regular assessment of our infrastructure and processes to ensure that they meet and continue to meet, the requirements laid down by the Payment Card Industry Standards Council.

Please be aware that in the interests of credit card security you may be contacted prior to the dispatch of your order with a request for additional information.3. Can you let me know what your privacy policy is?

1. Introduction
   1. We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
2. Collecting personal information
   1. We may collect, store and use the following kinds of personal information:
      1. Name
      2. Address
      3. Phone Number
      4. Email Address
      5. Credit/Debit card details
      6. IP address
   2. This information is already stored on our internal systems and our website simply verifies you as a customer of Our Shop. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us.
   3. Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. Use of personal information
   1. We use the information you provide for the following purposes:
      1. To send updates regarding the status of your enquiry or order
      2. To send newsletters and details of offers and promotions in which we believe you will be interested
      3. To improve the design and content of our shop website
      4. To understand the buying behaviour of our registered users
      5. To perform other general marketing and promotional activities focused on our products and services
      6. To deliver advertising across various social media and other online platforms (e.g. Google, Facebook)
      7. We use cookies to give you the best experience on our website and also to allow us and third parties to tailor ads you see on our website. For more information, please see our full cookie policy.
      8. To work with professional service providers, such as marketing agencies & advertising partners to share relevant and appropriate marketing content via social media advertising.
   2. When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card’s expiry date. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
4. International data transfers
   1. Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
   2. Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: including the United States of America and Russia (Russian Citizens Data Only).
   3. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
5. Security of personal information
   1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
   2. We will store all the personal information you provide on our secure servers.
   3. All electronic financial transactions entered into through our website will be protected by encryption technology.
   4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
   5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when using it to log in to our website).
6. Amendments
   1. We may update this policy from time to time by publishing a new version on our website.
   2. You should check this page occasionally to ensure you are happy with any changes to this policy.
   3. We may notify you of changes to this policy by email.
7. Your rights
   1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
      1. the supply of appropriate evidence of your identity
      2. requests can take up to 28 days to process
   2. We may withhold personal information that you request to the extent permitted by law.
   3. You may instruct us at any time not to process your personal information for marketing purposes.
   4. Please let us know if the personal information that we hold about you needs to be corrected or updated.
   5. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.